Frequently Asked Questions
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Who are

Our company is a professional custom essay writing service for students in the UK looking to facilitate their educational progress with better written, more consistent and subject-relevant academic content.

What are your main services?

Original research paper and essay writing is our key service. Moreover, we fulfil term papers, course works, compositions, lab reports, thesis papers and 10+ other types of writing homework. Professional editing, proofreading and revising services are also available.

Do you offer any guarantees?

Yes, we offer the following guarantees: plagiarism-free essay writing, on-time delivery of orders, personalized approach, excellent work ethic and secure checkout.

Is your company trustworthy?

We’ve been working in the essay writing industry for more than 5 years. Thousands of British students took advantage of our paper help with an average satisfaction rate of 97%. In addition, we offer 100% confidential service brought to you by expert UK essay writers.


How to make an order?

On the Order page, fill in all the suggested form fields and tick all the boxes, so we’ll be able to better understand your requirements and assign the fittest writer. The secure checkout page is the final step of making your order.

How to pay for essay writing service?

Most of our customers prefer making a payment with their credit or debit card. If you want, you can also pay for your essay using any of the supported online payment services.

Is there any way to communicate with a writer?

Of course, free communication with an assigned writer is available from your Customer Area.

How do I download my essay?

Right after we finish writing your essay, you’ll receive a notification. Then, you could download your new paper from your Customer Area.

What comes next when my essay is ready to be downloaded?

Read your new paper carefully and either submit it as is or activate a free revision period (14-30 days depending on a paper’s length) and a writer will make all necessary alterations.

Order details

Which academic levels are available?

We work with the following academic levels: Ph.D., Master, Graduate, College, High School (GCSE, GNVQ).

How can I give my instructions?

Upload your instructions on the Order page. Simply drag-and-drop a file(s) with your requirements and your writer will follow them in detail.

How fast can you complete my essay?

The minimum essay writing deadline is 3 hours. The maximum deadline is 10 days.

Will you do my order on time?

Absolutely, we guarantee to fulfil your essay or any other paper on time within a specified deadline.

Can you write my essay in less than 3 hours?

Yes, it’s possible to write a new essay faster than 3 hours. In fact, nearly 40% of orders arrive before the deadline.

Is your custom essay service reliable?

Yes, it’s 100% reliable! Our company pays great attention to the confidentiality and privacy of all our customers. The average Trustpilot and Sitejabber rating is 4.7/5. The current customer satisfaction rate is 96% based on 3041 reviews.

Is making an order secure?

We safeguard all order details and payment information. No third party or whatsoever gets any access to our base of customers, orders and payment details. Using the SSL protocol, we guarantee the privacy of your sensitive personal and payment data. Moreover, we follow DMCA regulations vigorously!

Is it secure to buy essays on your site?

We guarantee the safety and confidentiality of your customer experience when buying custom essays online on our website.

Can anyone find out that I purchased an essay online from you?

That’s a no factor. We guarantee the safety and security of your orders, personal data and payment details. Order essays safely on our site!

Will you resell my paper to anyone else in the future?

Absolutely no! We guarantee to never share, store, resell, publish or display your paper unless given direct permission for marketing and educational purposes.


Can you write my paper today?

We can write you a new essay in 3 hours. More complex research papers could be written within 24 or 48 hours if you’re in a hurry.


Who are the writers?

We work with local UK academic writers of various skills and qualifications in order to fit your essay writing needs and the budget most effectively.

How will you select a writer for me?

When you make an order, we’ll automatically assign you with the top subject matter expert. If you wish to save to get the best quality, you can manually select a standard writer or a premium expert respectively.

Can I select a writer on my own?

Of course, you can select your own writer knowing their ID in our system. This option is free and applicable to all papers.

How a top writer is different from a premium writer?

A top writer is a subject matter expert being in the top 30 of our best writers in a certain subject. In their turn, premium writers are among the top 10 subject matter experts available on our website.

Are all the writers native speakers?

If you’re a native British student, then we’ll offer you a native British English speaker. If you’re an international student, then we could offer you an international English spoken in order to ensure the consistency of your essays and eliminate any chance of instructors raising any suspicion.

Essay quality

How do you ensure a high writing quality?

First and foremost, we recruit qualified writers, subject matter experts and instruct them on how to write top-grade essays. Requirements include writing papers from scratch and meeting a set deadline. When an order is ready, our in-house QAD (Quality Assurance Department) examines the final draft and sends it to the respective customer.

How to know that my essay is plagiarism-free?

We check every new essay for plagiarism using professional instruments such as CopyScape.

Can I see a plagiarism report?

Yes, we can add a detailed plagiarism report to your order if you choose a corresponding extra service on the order page.

What is Quality Assurance Department?

QAD (Quality Assurance Department) is our dedicated team of editors and proofreaders who check all the essays done by the writers, as well as examining and improving already written papers from customers.

What types of essays do you do?

We can write, edit, proofread and rewrite essays, short compositions, reports, case studies, course works, term papers, dissertations and 20+ other types of assignments. All types of assignments are listed on the order page.

Which subjects are available?

We cover all high school, college and university level subjects. The most popular subjects are Literature, History, Nursing, MBA, Law, Technology, Accounting, Journalism and Math. We also cover 20+ other disciplines. The full list available on the order page. If your subject isn’t on the list – choose Other at the bottom of the dropdown menu containing a list of all available subjects.

Revisions & money-back

Can I have my essay revised?

Revisions are free for 14-30 days after your order has been completed, depending on the paper type.

Are order revisions free?

Yes, all the order revisions are free within 14-30 days. After the free revision period, revisions will be done on a paying basis.

How many times can I ask for revisions?

Revisions are unlimited within a given free revision period available for your type of paper.

What are some of the reasons to ask for a refund?

You have the right to file for a refund if:

  • A delivered essay doesn’t live up to your expectations.
  • Initial requirements weren’t met.
  • An essay contains plagiarism.
  • Your plans changed, while you haven’t downloaded a paper yet.
Should you have any complaints or concerns, please inform us within 2 weeks after the order completion to be entitled to a refund.

Can I get a refund if I haven’t downloaded my essay yet?

Yes, in this case, you can file for a full money-back/refund.

How is the price formed?

There are several factors taking part in the price forming process:

  • Paper type.
  • Academic level.
  • Urgency.
  • Number of pages.
  • Additional services.
  • Writer’s qualification.

Is it possible to pay less for my essay?

There are a few money-saving hints that you might want to consider:

  • Order your essay in advance.
  • Select the right academic level.
  • Select the right type of writer.
  • Redeem your discount code.
  • Use your bonus funds (Loyalty Program).

What are the payment options?

Pay for your essay using your debit/credit card. Online payment systems are also supported. We partner up with the best internet payment providers to facilitate the safety and security of your payments on our website.

Do I have to make a payment first or is it possible to pay later?

According to our Terms and Conditions, you have to make a payment first, so a writer could begin working on your essay.

Free services

Should I expect any extra payments once my order is placed?

There are no extra fees after you make a payment. If you change the initial instructions, you may be asked to pay an extra fee for additional work.

What can I get for free?

You will have a title page and a reference page written at no cost. Moreover, editing and proofreading are free if you order our essay writing service. Plagiarism check is free as well. You won’t have to spend money on a Preferred Writer feature, as well as on the communication with an expert. Customer Support hotline and Live Chat are available toll-free 24/7.

Could I have any discounts or special offers?

As a new customer, you will get a Welcome Bonus – 15% off your first paper. For our loyal, returning customers we have regular promo offers and seasonal discounts!

What is the Customer Loyalty Program?

Making a new order, you’ll be saving 5% to your bonus account. These bonus funds could be spent next time when you wish to order an essay.

This is my first order on Can I get a discount?

Place an order now and claim your Welcome Bonus – 15% off your first order despite the paper type.


I did an essay but a professor sent it back and asked me to rewrite it. Can you rewrite my essay for me?

Yes, we’ll be glad to help rewrite your essay and make it more consistent, subject-savvy and topic-relevant. As a result, your professor will like it more!

I have a particular essay guideline. Could your writer follow these instructions?

Upload your instructions on the Order page. Simply drag-and-drop a file(s) with your requirements, so your writer will follow them when working on your order.

I would like to have my essay to be written exactly on time. Is it possible?

Our writers are great at time-management. Place your order with us, and we’ll fulfil your essay or any other type of research paper precisely on time. Today, within the next few hours, if that’s what you want!

I wrote my essay, but can you help proofread it for me before I submit the work?

No problem, forward us your draft and one of the editors will look into it, as well as fix all the found issues. Editing includes amending grammar, style, punctuation, spelling and the document’s structure.

Can you help me calculate the price of my essay?

Call us or text via Live Chat. Our lenient and helpful support managers will assist you in calculating the cost of your custom essay online or on the phone.

I can’t find my subject on the list of subjects on the order page. What should I do?

If your subject isn’t on the list, please, select the Other option at the bottom of the dropdown menu with a list of subjects.